Customer Centricity at Our Core

Mar 1, 2022

We’ve always had an in-depth understanding of the specialized requirements of our clients, and whilst we’ve evolved through the years, one thing that hasn’t changed is how we continue to carefully design and craft all our products to meet those needs.


We continually strive to ensure the guests and staff are satisfied and encounter the best possible experience with the hotels, restaurants, bars, and cafes we work with. With a leisurely environment afforded to guests within the hospitality sector, it is imperative that our furniture flatters the aesthetic of your business, while providing comfort and functionality.

We therefore take a customer centric approach to every project to guarantee that our furniture offers optimum comfort, style, and the correct ergonomics to improve the experience of guests. Extra care is undertaken to ensure each of our designs compliment a distinctive style, from retro to regal, allowing choice from a vast range of pieces to compliment the style and atmosphere of each restaurant, bar, café, or accommodation.


Our distinct appreciation of the role that the trifecta of aesthetics, comfort, and functionality play in the enjoyment of guests and staff alike is evident in a recent project undertaken at Ampersand Eatery. Located in Auckland’s inner-city Orakei with breath-taking harbor views, the restaurant creates an 'urban sanctuary' for diners, so it was essential our furniture solutions complemented this vibe. The Archer Hospitality team provided custom and New Zealand-made dining tables, leaners, and banquet seating in natural American Ash timber with natural matt finishes to enhance the open and light environment. One of our favorite pieces included in the fit-out is our classic European Bentwood Round Stools - a timeless dining option for hospitality venues. Made in Poland using traditional wood bending techniques, we reinvented this iconic dining stool by finishing with pale muted tones to complement the industrial façade.


For Ampersand Eatery the brief was to marry a relaxed atmosphere within a trendy harborside space. As with all projects, we strive to provide the best positive experience to realize our client’s vision. Consequently, the selection of pieces is a considered and collaborative decision unique to each organization's functional and material needs. This demands a deep understanding of each of our clients’ unique requirements, something which the Archer Hospitality team takes pride in.