At Archer Concepts, we know every project is different, from boutique cafés to large-scale hospitality fitouts. That’s why we’ve pulled together answers to the questions we get asked most about our furniture design, customisation options, sustainability approach, delivery times, warranties, and showroom experience.
Whether you’re wondering how to choose the right café tables and chairs, what makes The Archer Difference, or how our furniture performs in high-traffic commercial spaces, you’ll find practical answers here written to help you design with confidence.
We are a family business that adds value by providing a complete fitout solution tailored to your needs. Working closely with you from start to finish, we ensure a seamless project that perfectly aligns with your vision. Our approach transforms spaces to enhance the lives of those in Hospitality, combining comfort, style, and functionality with a fully customised design process. Our family values drive us to prioritize customer care and quality craftsmanship in every project.
Yes, our products can be customised, you can choose from a large variety of wood, stain and fabric types, to meet your interior design and style needs. Take a quick look at what we have to offer here.
Schedule a visit to our showroom (Albany, Auckland) by contacting enquiries@archerhospitality.co.nz
Visit our sustainability page for a more detailed breakdown.
We’ll work with you to find a solution that keeps everyone smiling. We’d love to make it right. You may return most new, unopened items within 90 days of delivery for a full refund, providing you ensure the goods are in their original packaging and condition. Items that have been purchased more than 90 days prior to the return request being lodge, will not be accepted for return.
If you do need to return an item, please Contact us with your order number and details about the product you would like to return. We will respond promptly with instructions for how to return items from your order.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (between 5-10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes the bank to process our refund request (up to 10 business days)
Archer Concepts (the Supplier) warrants that goods will be free from defects for the specified period, whether in design, material, workmanship or otherwise. This warranty applies only to the original purchaser under normal usage for the intended purpose of the product, subject to full payment being made on due date as stated in the terms and conditions of sale.
The period of warranty for all goods purchased from the Supplier is 7 (seven) years, with the exception of imported products and tabletops which are warranted for a period of 3 (three) years. Wicker outdoor furniture is warranted for a period of 3 (three) years. Electric Height Treatment Tables Gas strut are warranted for a period of 2 (two) years. Refer to specific Product Sheets to confirm warranty periods. Bespoke product defaults to a 3 (three) year period unless otherwise stated.
Exclusions:
This warranty does not apply to:
The Suppliers liability under this warranty is to repair or replace (at its discretion) any part or product covered by this (or any implied) warranty free of charge. If identical components or furniture are not available at time of claim the Supplier reserves the right to substitute product of equal quality.
As the manufacturer and/or supplier of your furniture, we stand behind our craftsmanship and pledge to do everything we can to resolve any problems you may have within the terms of this warranty as quickly as possible.
Responsibility for validating an end customer’s warranty concerns lies with the invoiced party (where applicable), as does the relationship throughout any claim procedure. The Supplier will take full responsibility for repairing or replacing products as per the terms in the Archer Concepts Commercial Warranty.
Version – February 2022
All Archer Hospitality products are backed by our commercial-use warranty, typically ranging from 5 to 10 years depending on the item and usage conditions.
Yes, our outdoor furniture is made with UV-stable materials, powder-coated aluminium, and weatherproof finishes designed for New Zealand conditions, ideal for exposed decks, patios and poolside spaces.
